Privacy Policy

Who we are

KCA Group Entertainment & Speaker Management (“KCA Group”, “we”) is operated by 9285-2391 Québec inc., 490 Boulevard Montpellier, Saint-Laurent, Quebec H4N 2G7. This policy explains what personal information we collect through kcagroup.ca, why, and the choices you have.

Person in charge of personal information

Kevin Cruz, President, is responsible for the protection of personal information at KCA Group. Questions, requests and complaints go to kevin.cruz@kcagroup.ca or +1 (514) 813-3758.

What we collect

Information you give us. When you request a proposal or contact us, we collect what you enter: your name, work email, organization, city, and details about your event (market, event type, date, audience size, budget, acts you are interested in and any notes).

Information collected automatically. When you visit the site, our analytics and chat tools collect technical information such as pages viewed, device and browser type, approximate location, referring site and how you interact with pages. Some of these tools use cookies or similar technologies.

Why we use it

We use your information to answer your request, prepare and send proposals, book and coordinate events, keep a record of our business relationship, and, where you have agreed or the law allows, send you information about our artists and services. We use site analytics to understand how the site is used and improve it.

Tools and service providers

We use trusted providers to run the site and our business. Your information may be processed by them on our behalf:

• Zoho (CRM, live chat, email): stores proposal requests and our communications with you.
• Google Analytics: site usage statistics.
• Microsoft Clarity: anonymized usage analytics, including heatmaps and session replays.
• Leadfeeder: identifies the companies that visit the site, based on their network.
• Our web host, which stores the site and its server logs.

Some of these providers store information outside Quebec and Canada, including in the United States. When that happens, we take reasonable steps so that your information receives adequate protection.

Sharing

We do not sell your personal information. When you book an act, we share the event details the artist and their team need to perform, such as the date, venue, schedule and on-site contacts. We may also disclose information when the law requires it.

Cookies

Cookies help the site work and tell us how it is used. You can block or delete cookies in your browser settings; the site still works without them, although some features, such as the chat, may not.

How long we keep it

We keep personal information only as long as needed for the purposes above, including our business relationship with you and our legal, accounting and tax obligations, then delete or anonymize it.

Your rights

You can ask to access or correct your personal information, withdraw your consent, ask us to stop sending you marketing emails, or ask for a copy of information you provided to us. Write to kevin.cruz@kcagroup.ca. If you are not satisfied with our answer, you can contact the Commission d’accès à l’information du Québec.

Security

We protect personal information with reasonable administrative, technical and physical safeguards, and limit access to the people who need it to do their work.

Changes

We may update this policy. The date at the top shows when it last changed.